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CUSTOMER SERVICE

Eaton Trading Company aims to ensure that all customers are fully satisfied with their purchase.  If you have any questions, before or after your purchase, please feel free to contact us at info@eatontradingcompany.com or 646-300-2221.  The guidelines below will provide you with the proper steps to get your questions answered.


If you are interested in any additional product information not provided, please e-mail info@eatontradingcompany.com and include the following information:
     1. "Product Information Request" in the subject line of the e-mail
     2. Designers Name
     3. Product Name
     4. Color
     5. Size (if applicable)
     6. Requested information

Changes in orders can be made up until the order is processed or shipped, after that time, no changes can be made and must follow Return and Exchange policies. All requests for changes in an order, please e-mail info@eatontradingcompany.com and include the following information:
     1. "Change Order Request" in the subject line of the e-mail
     2. Order ID
     3. Order Date
     4. Change Request

For any merchandise requests for items that are "Sold Out", please e-mail info@eatontradingcompany.com and include the following information:
     1. "Sold Out Request" in the subject line of the e-mail
     2. Designers Name
     3. Product Name

     5. Color
     6. Size


For any merchandise defects, please follow the Return and Exchange policies

All "Sale" or "Discounted" or "Promotion" items are Final Sale

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